Appeals & Complaints

The BCCB Board is committed to providing a fair process for handling appeals, investigating allegations of wrongdoing and ethics violations, investigating complaints, and taking disciplinary action as required for any applicant, candidate or certified person. Detailed information on the Appeals and Complaints policies can be found in the Policy and Procedures Manual beginning on Page 30.

To file an appeal, download the Appeals Form and submit it to BCCB via mail or email.

To file a complaint, download the Complaint Form and submit it to BCCB via mail or email.

Appeals & Complaints Process

Type of Appeal or complaint	Noice of Receipt of appeal or complaint to Appellent or Complaintant	Committee Review of Appeal or Complaint	Investigation Period	Appeal or Complaint Decision Notification to Appellent or Complaintant	Policy & Procedures Manual
Appeals
Application Denied	10 Days	30 Days	Varies as Needed	Within 15 Days of Decision Meeting	Pg. 29
Exam Results (Submitted Within 5 Working Days of Exam)	10 Days	30 Days	Varies as Needed	Within 15 Days of Decision Meeting	Pg. 30-31
Special Accommodation	10 Days	30 Days	Varies as Needed	Within 15 Days of Decision Meeting	Pg. 31-32
Recertification Denied (Submitted Within 5 Working Days of Denial)	10 Days	30 Days	Varies as Needed	Within 15 Days of Decision Meeting	Pg. 32
Complaints
Allegation of Wrongdoing	10 Days	30 Days	Varies as Needed	Within 15 Days of Decision Meeting	Pg. 32-33
Ethical Violation	10 Days	30 Days	Varies as Needed	Within 15 Days of Decision Meeting	Pg. 32-33
General Complaint	10 Days	30 Days	Varies as Needed	Within 15 Days of Decision Meeting	Pg. 32-33

Important Resources

Appeals Form

Complaint Form

Policy and Procedures Manual

Policy Compliance Agreement

Statement of Impartiality

The BCCB provides an objective and balanced certification awarding service. We adhere to transparent procedures based on ISO/IEC 17024:2012, which contains built-in checks to ensure the objectivity of certification activities.

Appeals & Complaints