Appeals & Complaints
Appeals & Complaints
The BCCB Board is committed to providing a fair process for handling appeals, investigating allegations of wrongdoing and ethics violations, investigating complaints, and taking disciplinary action as required for any applicant, candidate or certified person. Detailed information on the Appeals and Complaints policies can be found in the Policy and Procedures Manual beginning on Page 30.
To file an appeal, download the Appeals Form and submit it to BCCB via mail or email.
To file a complaint, download the Complaint Form and submit it to BCCB via mail or email.
Appeals & Complaints Process
Type of Appeal or complaint | Noice of Receipt of appeal or complaint to Appellent or Complaintant | Committee Review of Appeal or Complaint | Investigation Period | Appeal or Complaint Decision Notification to Appellent or Complaintant | Policy & Procedures Manual |
---|---|---|---|---|---|
Appeals | |||||
Application Denied | 10 Days | 30 Days | Varies as Needed | Within 15 Days of Decision Meeting | Pg. 29 |
Exam Results (Submitted Within 5 Working Days of Exam) | 10 Days | 30 Days | Varies as Needed | Within 15 Days of Decision Meeting | Pg. 30-31 |
Special Accommodation | 10 Days | 30 Days | Varies as Needed | Within 15 Days of Decision Meeting | Pg. 31-32 |
Recertification Denied (Submitted Within 5 Working Days of Denial) | 10 Days | 30 Days | Varies as Needed | Within 15 Days of Decision Meeting | Pg. 32 |
Complaints | |||||
Allegation of Wrongdoing | 10 Days | 30 Days | Varies as Needed | Within 15 Days of Decision Meeting | Pg. 32-33 |
Ethical Violation | 10 Days | 30 Days | Varies as Needed | Within 15 Days of Decision Meeting | Pg. 32-33 |
General Complaint | 10 Days | 30 Days | Varies as Needed | Within 15 Days of Decision Meeting | Pg. 32-33 |
Statement of Impartiality
The BCCB provides an objective and balanced certification awarding service. We adhere to transparent procedures based on ISO/IEC 17024:2012, which contains built-in checks to ensure the objectivity of certification activities.