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Appeals & Complaints

Appeals & Complaints

The BCCB Board is committed to providing a fair process for handling appeals, investigating allegations of wrongdoing and ethics violations, investigating complaints, and taking disciplinary action as required for any applicant, candidate or certified person. Detailed information on the Appeals and Complaints policies can be found in the Policy and Procedures Manual beginning on Page 30.

To file an appeal, download the Appeals Form and submit it to BCCB via mail or email.

To file a complaint, download the Complaint Form and submit it to BCCB via mail or email.

Appeals & Complaints Process

Type of Appeal or complaint
Noice of Receipt of appeal or complaint to Appellent or Complaintant
Committee Review of Appeal or Complaint
Investigation Period
Appeal or Complaint Decision Notification to Appellent or Complaintant
Policy & Procedures Manual
Appeals
Application Denied
10 Days
30 Days
Varies as Needed
Within 15 Days of Decision Meeting
Pg. 29
Exam Results (Submitted Within 5 Working Days of Exam)
10 Days
30 Days
Varies as Needed
Within 15 Days of Decision Meeting
Pg. 30-31
Special Accommodation
10 Days
30 Days
Varies as Needed
Within 15 Days of Decision Meeting
Pg. 31-32
Recertification Denied (Submitted Within 5 Working Days of Denial)
10 Days
30 Days
Varies as Needed
Within 15 Days of Decision Meeting
Pg. 32
Complaints
Allegation of Wrongdoing
10 Days
30 Days
Varies as Needed
Within 15 Days of Decision Meeting
Pg. 32-33
Ethical Violation
10 Days
30 Days
Varies as Needed
Within 15 Days of Decision Meeting
Pg. 32-33
General Complaint
10 Days
30 Days
Varies as Needed
Within 15 Days of Decision Meeting
Pg. 32-33

Statement of Impartiality

The BCCB provides an objective and balanced certification awarding service. We adhere to transparent procedures based on ISO/IEC 17024:2012, which contains built-in checks to ensure the objectivity of certification activities.